Help Center

FAQs

COVID-19

Are you still shipping during the pandemic?

Haircare Tips

What quality are PUREGLAMSTORE extensions?

How do I take care of my human hair?

Should I wash my hair when I get it?

How do I keep my wigs in shape?

How long will my hair extensions last?

Does your hair shed?

What temperature can I use on my extensions?

Product Info

What textures do you offer?

How many bundles do I need for a full head?

Are the knots bleached on your wigs?

Will the wig come pre-plucked?

What is the difference between virgin and remy hair?

Do you provide custom wig sizes?

Can I color the hair?

Can I bleach the hair?

Is your hair unprocessed?

Shipping

How long is shipping and processing?

Can I use a PO Box?

Is your shipping really free?

Do you have a physical shop?

Do you provide pick up services?

What carriers do you use?

Payment

Why does my card keep getting declined?

What forms of payment do you accept?

Do you have sales and promotions?